Improvement and standardization of communication means for control room personnel

The subjects under investigation were the ''Shift book'', ''Simulation book'', and ''Technical and organisational changes and their records''. It was intended to analyse both the communication processes and the associated written documentation in order to determine areas for potential improvement and possibilities for standardization. Information was obtained by interviewing shift members and their supervisors, by general observation, and by compilation and evaluation of the extensive dokumentation. Assessment criteria were developed on a scientific basis and in the course of the investigation, in particular from ergonomic findings, as well as from standards and regulations and comparison between the plants. General practical suggestions were developed for the improvement of the communication forms and the formal design of the documents and their contents. The transfer of the recommendations to practical use in the plants presupposes the consideration of plant-specific frames of reference. The report includes a compilation and listing of suggestions for improvement in topical subdivisions. (orig.)