Why it is important to promote communication in the decision-making process

Opportunity, nightmare, integrity and public confidence are all well-known words for us working in the nuclear area. Dealing with the outside world involves all those elements. However, having an active communication component in the decision making process can reduce the risk of getting into a nightmare situation and at the same time it contributes to gaining public confidence. The nuclear regulatory authority needs confidence to achieve effectiveness. Investing in trust is, therefore, necessary but requires a well-defined strategy and working methods. Moreover, it requires patience, and a culture of openness and relaxed attitude towards media. Finally, my experience tells me that it requires training of staff and motivators that constantly remind us of the importance of promoting communication in the decision-making process. In this paper I am presenting some insights into how SKI (Swedish Nuclear Power Inspectorate) works when preparing decision and why we are doing it. (author)