The new Epinal image: the regained confidence and quality

After the closing down of the Epinal radiotherapy department, the Nancy Alexis-Vautrin was entrusted to take up its activity again. It implemented a quality approach for equipment, organization and practices, in order to regain the confidence of patients in radiotherapy. This comprises a homogenisation of practices, a document management for technical protocols and procedures between both centres. A return-on-experience committee and an analysis of failure modes and of their effects and criticality have been implemented to reduce the error risk. Patient confidence has been assessed by the department psychologist and questionnaire results are assessed every three months. Short communication