National energy ombudsman - 2014 activity report
Description
The National Energy Ombudsman is an independent administrative authority that was created by the law of 7 December 2006 relating to the energy sector, in preparation for the imminent liberalisation of the French gas and electricity markets. It has two legal roles: participating in the process of informing consumers about their rights, and recommending solutions for settling disputes. The Ombudsman reports directly to the French Parliament. This report summarizes the 2014 national energy ombudsman's activity in the domains of fight against energy precariousness, consumer information about energy markets, contracts and bills, consumer protection, conciliation, mediation and dispute settlement between energy operators and consumers regarding connection to networks, quality of supplies, market offers, billing etc.
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Additional details
Additional titles
- Original title (French)
- Le mediateur national de l'energie - Rapport d'activite 2014
Publishing Information
- Imprint Pagination
- 98 p.
- ISSN
- 2417-3231
- Report number
- INIS-FR--19-0872
INIS
- Country of Publication
- France
- Country of Input or Organization
- France
- INIS RN
- 50044608
- Subject category
- S24: POWER TRANSMISSION AND DISTRIBUTION; S03: NATURAL GAS;
- Descriptors DEI
- ARBITRATION; COMPETITION; CONSUMER PROTECTION; CONTRACTS; DEREGULATION; DISPUTE SETTLEMENTS; ELECTRIC UTILITIES; GAS UTILITIES; HOUSEHOLDS; LOW INCOME GROUPS; MARKET; PUBLIC INFORMATION; RECOMMENDATIONS; RETAIL PRICES
- Descriptors DEC
- HUMAN POPULATIONS; INFORMATION; MINORITY GROUPS; POPULATIONS; PRICES; PUBLIC UTILITIES
Optional Information
- Notes
- Available from the INIS Liaison Officer for France, see the INIS website for current contact and E-mail addresses