Smart meter status report from Toronto

An update of Toronto Hydro's smart metering program was presented. Electricity demand is expected to keep increasing, and there is presently insufficient generation to match supply needs in Ontario. The smart metering program was introduced to aid in the Ontario government's energy conservation strategy, as well as to address peak supply problems that have led to power outages. It is expected that the smart metering program will reduce provincial peak supply by 5 per cent, as the meters support both time-of-use rates and critical peak pricing. Over 800,000 smart meters will be supplied to customers by 2007, and all 4.3 million homes in Toronto will have a smart meter by 2010. In order to meet targets for 2010, the utility will continue to install more 15,000 meters each month for the next 4 years. While the Ontario government has planned and coordinated the rollout and developed smart metering specifications and standards, Toronto Hydro is responsible for the purchase, installation, operation and maintenance of the meters. Advance testing of each meter is needed to ensure billing accuracy, and customer education on meter use is also. The complexity of the metering program has led the utility to establish a rigid project management process. Customer education pilot program are currently being conducted. Experience gained during the earlier phases of the program have enabled the utility to select appropriate metering systems based on density, topography and physical conditions. Project expenditures have been within budget due to improved project estimating and planning. The metering program has been conducted in tandem with the utility's peakSAVER program, a residential and small commercial load control program that has been successful in reducing summer peak demand by cycling air conditioners without causing discomfort. It was concluded that the utility will continue with its mass deployment of smart meters, and is currently preparing its call center to handled anticipated increases in call volumes. refs., tabs., figs