An EDF perspective on human factors

Human factors are important in the reliability or unreliability of industrial processes. The study of how to improve human performers, and their working conditions to enable them to perform reliably is difficult. Some of the human characteristics of importance for understanding human behaviour in this context are described. These include such things as ''man is not a component, man functions through a single channel'', ''man biases risk estimation''. The Electricite de France programme for improving human reliability following the Three Mile Island accident is then discussed. This has many aspects, the man-machine interfaces, operator training, crew organization, operator experience analysis and emergency planning. The control room planned for a new plant, which is based on this program is described. The improvements are in communication, identification and labelling, stress, simulator tests and human performance data banks. (UK)