Human factors evaluation of the 1998 NORS MMI in HAMMLAB

The following document describes a Human Factors evaluation of NORS MMI in HAMMLAB. The purpose of this evaluation was to offer feedback on the usability of the current interface, to offer suggestions for improvement, and to provide useful input for MMI design in the HAMMLAB 2000 project. The evaluation was conducted using a variety of techniques: comparing the design to human factors guidelines, interviewing various HAMMLAB personnel, reviewing operator comments on the NORS interface, and assessing videotapes of operator performance in HAMMLAB. Based on this evaluation, strengths and weaknesses of the interface have been identified. Strengths include the overview display, the process format layout, the dedicated interaction areas, use of coding techniques, opportunities for comparing parameter trends, and flexibility of use. Issues for improvement have been identified regarding controls, feedback, consistency, navigation, information presentation, colour coding, symbols, naming conventions, labelling, and readability. Issues have also been identified specifically for the trend displays, logic diagrams, alarm system, and overview displays. To improve the interface, several approaches may be considered. The problems in the interface may be classified according to how realistic they are to modify. Some problems can be fixed by design changes, some require changes to the simulator data base, and others require additional hardware. Once problems are classified, they can be fixed or handled appropriately. Potential strategies for handling the more complicated design problems include personnel selection, training, procedures, job performance aids, or a help system (author) (ml)