Lessons learned in reviewing processes supporting procedural adherence

Due to the importance of procedures and procedural adherence in reducing the risk of human error, assessing procedural adherence is a component of the Canadian Nuclear Safety Commission's regulatory compliance program. This paper presents a model used during regulatory inspections of processes supporting procedural adherence. A checklist used to collect information during work observations is also described. Lessons learned during procedural adherence inspections are discussed. The procedural adherence review framework presented in this paper may also be useful for nuclear facilities as they carry out internal reviews of procedures and procedural adherence. (author)