An EDF perspective on human factors

The paper presents the main lines of the program undertaken by Electricite de France in the field of human factors as a result of the Three-Mile Island (TMI) accident. As it is important to be aware of some human characteristics to understand the difficulties and needs in the field, the following behaviour characteristics are described: man is not a component, man functions through a single channel, man has a continuous need of information, man biases risk estimation and man uses mental representations. The following actions taken after TMI to improve the man-machine interface, the operator training, the crew organisation, the operating experience analysis, the state approach development and the emergency planning, are all linked to human factors. The paper ends by presenting the new control room studies for the N4 project (a light water reactor) and some other actions aimed at improving plant operation. (author)