Advisory Council on Electricity report and recommendations on consumers concern : report to the Alberta Minister of Energy

This report presents a set of recommendations to help the Alberta government and industry address consumer concerns regarding electricity issues. It examined whether the restructuring process is working as planned and presented ways to move forward to create certainty in the marketplace, competitive prices, an adequate supply of electricity, and fair treatment for all consumers. Consumers are currently concerned about the following key electricity issues: higher electricity prices in some parts of Alberta; billing practices of utility companies; fairness of all line items on bills; consumer accessibility to competitive market options; long-range forecasts for consumer prices; current and future benefits of deregulation for consumers; and, the impact of government and Alberta Energy and Utilities Board decisions on consumer prices. The Council recommends that consumer education be expanded; a consumer ombudsman be established; markets be allowed to operate; and that billing practices and customer satisfaction be improved. The Council also suggests that the impact of flow-through regulated rate tariff be reviewed on an ongoing basis. It also recommends that the progress in the retail mass market be monitored and that the impact of change in some parts of the province be mitigated