Expanding the human-machine interface model to address the effect of leadership and management on performance

The US nuclear industry now focuses on improving plant performance in measurable areas such as availability, safety, and operations. Risk assessment and pioneering work in human reliability analysis (HRA) have provided methods to identify and prioritize numerous design improvements. Improvements such as control room design, training, and procedures have contributed positively to plant performance. Human performance is increasingly recognized as a fundamental contributor to safe, economic, and reliable operation. Industry leaders suggest that improved leadership and management are keys to enhanced plant performance. This paper identifies several critical aspects of individual and group behavior that, if managed, could significantly contribute to improved performance. Some existing tools for measuring performance are cited