Experiments on the Impact of language Problems in the Multi-cultural Operation of NPPs' Emergency Operation

In 2010, The Korea Electric Power Corporation (KEPCO) was awarded a multi-billion dollar bid to construct the first nuclear power plant in Barakah, UAE. One must keep in mind however, that with technology transfer and international cooperation comes a host of potential problems arising from cultural differences such as language, everyday habitudes and workplace expectation. As of now, how problematic these potential issues may become is unknown. Of the aforementioned factors, communication is perhaps of foremost importance. We investigated UAE culture-related issues through analysis of operating experience reviews (OERs) and came to the conclusion that the language barrier needed utmost attention. Korean nuclear power plant operators will work in UAE and will operate the NPPs with operators and managers of other nationalities as well. The purpose of this paper is firstly to confirm that operators are put under mental stress, and secondly to demonstrate the decline in accuracy when they must work in English. Reducing human error is quite important to make nuclear power plants safer. As the mental workload of human operator is increased, the probability of a human error occurring also increases. It will have a negative influence on the plant's safety. There are many factors which can potentially increase mental workload. We focused on communication problem which is a key factor of increasing mental workload because many Korean operators will work in UAE nuclear power plants and may work together with UAE operators. From these experiments we compared how performance of both Korean and UAE subjects were decreased when they use English. We designed experimental methods to be able to check this problem qualitatively and quantitatively. We analyzed four factors to find the communication problems from the experiments which are accuracy, efficiency, NASA-TLX, and brain wave. Accuracy, efficiency, brain wave are quantitative factors, and NASA-TLX is qualitative factor. To measure how much of an the impact English has on the operators' workload, we divided the experiment into two cases; one is experiment for diagnosis and the other is experiment for execution