Experiences in transitioning a testing laboratory to the new ISO/IEC 17025:2017 standard

Since its inception, the international quality standard ISO/IEC 17025 has been revised twice. The most recent edition adopted a new structure to align with other conformity assessment and quality management standards, harmonized the terminology with the International Vocabulary of Metrology and introduced the concept of risk-based thinking. This paper disseminates the experience of the IAEA Radiation Safety Technical Services Laboratory in successful transition and re-accreditation to ISO/IEC 17025:2017. It covers all stages of the transition cycle: from conducting a gap analysis between the existing quality system and the requirements in the revised standard, updating the corresponding quality documents, developing training and communication plans for laboratory personnel, to monitoring the changes and improving the system through auditing, management review and participation in proficiency testing schemes. Lessons learned about building operational resilience and maintaining a business continuity management system to prepare for, respond to, and recover from disruptions are considered. (authors)