Team resource management participant's handbook for the atomic vapor laser isotope separation program

The goal of any operation is to complete tasks efficiently and effectively. Working safely is completely consistent with efficient, reliable operations. Working in an unsafe manner is not effective or ultimately efficient. If someone is hurt, work stops. Following the steps advocated by Team Resource Management (TRM) leads to more safe, efficient, effective work habits. TRM is a method used by teams (i.e., leaders and workers) to conduct technical business. It is used by the aviation industry to improve reliability and safety through formalizing the way it does business. High reliability organizations do exist. They conduct thousands of high-consequence operations a year, essentially error-free. Naval air carriers, air traffic control, and commercial aviation are some of these kinds of organizations. How did they get that way? What kinds of people staff them? Can we become a high reliability organization? This workshop will look at these questions. When we are done, it will be up to you to determine if we have the right stuff. The goals of this workshop are to: Describe Team Resource Management and its purpose; Describe Performance Shaping Factors (PSFs) and their role in predicting and managing team performance and errors; Describe the principles for managing human error; Describe TRMs 12 rules-of-thumb (the Dirty Dozen) and use of safety nets; Conduct Operational Risk Management (ORM); Demonstrate ways to keep TRM working