A certified private practice - a report

Based on the requirements for internal quality assurance in our private practice a model for quality management was implemented. Using such a quality management system (QM-system) resulted in a systematic optimization and higher quality of operating procedures in all work areas. The realization of the new QM-system led to a higher transparency, improved economical efficiency, and an increase in personal motivation. Internal frictional losses could be effectively reduced saving time and money. The efforts in time, costs and personal resources during implementation of the QM-system, which had been considered as downsides in the beginning, are outweighed by the benefits by far according to our experience. In summary: ''We consider it worthwhile in all respects''. (orig.)