Sociology of energy quality and worlds. Which impacts of quality approaches on industrial organisations, markets and consumption modes?

As quality has been an important issue for the last decades, quality policies, approaches and names have been regularly renewed, and its scope of action has been extended from the initial control of products to the company management, until the inclusion of environmental and societal dimensions. The author proposes an analysis and a discussion of these evolutions. Thus, in a first part on organisations, energy and quality management, he addresses the organisational conceptions of quality (from the control of the compliance of a product to the Taylorist model to the case of the energy sector), the commercial approaches of quality to differentiate protection and to coordinate agents, the relationships between energy markets and the social-economic aspect of quality. In the second part on work and quality, the author addresses the relationship between professions and work quality, the relationships between organisation, work quality and the rationalisation of professional knowledge. The third part addresses issues like quality policies and cultural community, quality approaches and the affirmation of singular subjectivity, the culture of safety in organisations belonging to the energy sector. The fourth part discusses the articulation of dialectics and the building up of organisation