The dependence of human reliability upon task information content

The role of human error in safety mishaps is an important factor in system design. As systems become increasingly complex the capacity of the human to deal with the added complexity is diminished. It is therefore crucial to understand the relationship between system complexity and human reliability so that systems may be built in such a way as to minimize human error. One way of understanding this relationship is to quantify system complexity and then measure the human reaction in response to situations of varying complexity. The quantification of system complexity may be performed by determining the information content present in the tasks that the human must execute. The purpose of this work is therefore to build and perform a consistent experiment which will determine the extent to which human reliability depends upon task information content. Two main conclusions may be drawn from this work. The first is that human reliability depends upon task information content. Specifically, as the information content contained in a task increases, the capacity of a human to deal successfully with the task decreases monotonically. Here the definition of total success is the ability to complete the task at hand fully and correctly. Furthermore, there exists a value of information content below which a human can deal with the task successfully, but above which the success of an individual decreases monotonically with increasing information. These ideas should be generalizable to any model where system complexity can be clearly and consistently defined