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[en] Service behavior is defined generally as service behavior that refers to official job descriptions, service scripts, and completes core service tasks using standard service procedures. Evaluation of the behavior of service officers has the opportunity to trigger continuous improvement in service quality to improve organizational performance-primary data from 73 questionnaires, which are the result of customer satisfaction assessment of nuclear mineral technology services. Data analysis used descriptive frequency statistics that provide a typical condition of the diversity of data. The behavioral evaluation results show that service personnel is polite, not selective; all customers have the same position, officers complete services according to the agreed period, officers complete services following service requirements. This research provides evidence that uncertainty in serving customers requires front line employees to take personal initiative to anticipate customer needs, prevent and eliminate potential obstacles in service delivery, and continuously identify new opportunities to improve service quality. (author)
[en] This directive published by the Swiss Nuclear Safety Inspectorate ENSI describes the mandate received from the Swiss Federal Government for the period 2020-2023. After an introductory chapter on the scope of the work to be carried out by the inspectorate, its responsibilities and the associated boards and committees, the current situation is reviewed. Apart from the safe operation of nuclear facilities, the safe disposal of radioactive wastes is to be monitored by ENSI. The strategical aims of the monitoring activities also concern the decommissioning of nuclear plant, radiation protection, emergency measures, information and communication as well as personnel and finance policy. The financial framework of the ENSI is briefly looked at.
[en] This new edition of the Nuclear Law Bulletin Index covers the first 103 issues of the Nuclear Law Bulletin (NLB). By established practice, the plan of the Index is not a replica of the Bulletin, as it was considered more useful for research purposes to group together all the information concerning legislative and regulatory activities, case law and bilateral agreements and to classify this information by country. Following classification by country, references to the work of international organisations, multilateral agreements, studies and articles are set out in separate sections. The 'Bibliography and News Briefs' section is omitted from the Index. A separate chapter of the Index has been devoted to the listing of the instruments published in the Supplements to the Bulletin, or in the Chapter 'Texts' from past Bulletins, up until the present date. Each item in the Index is followed by a reference to the relevant Bulletin. Legislative and regulatory texts, as well as agreements reproduced in the Bulletins or their Supplements, are also referenced
[en] This performance agreement published by the Swiss Confederation presents the agreement made between the Board Governors of the Swiss Nuclear Safety Inspectorate ENSI and the management of the ENSI Inspectorate. The agreement includes the strategic goals to be aimed for, including eight detailed goals concerning the technical forum and response to emergencies as well as communication. Further aims defined concern periodical safety reviews, technical updates, the decommissioning of the Muehleberg nuclear plant, earthquake-related issues and deep geological depositories. Aims concerning operational surveillance and management are examined. Finally, financing is briefly examined.