[en] Here we are at the end of 2013. This presents an opportune time to review some of our accomplishments, but more importantly to draw some lessons and reflect upon what we learned this year. 1. Change and change again! The only constant in our lives and our work is change. People change, work procedures change, and customer demands and expectations change. What was just yesterday a perfect solution, product or service, is today just a historical artefact. If we do not instigate constant innovation and modernization, we will become museum custodians, instead of a leading avant-garde centre in the area of information and documentation. For NIS this means organizational change, the adoption of new technology, and the introduction of new information solutions. 2. The Web is the master! We are not judged so much anymore by how well we do things, but how well we present those achievements to others - and the main medium for that is the web. NIS dramatically improved its presence on the web by offering its collection of documents and information through the most powerful search tool currently available - Google Search Appliance. User satisfaction followed. 3. Now means right now! A major lesson for anyone working in information support services is that people want everything now. All requests, emails and demands need to be taken care of immediately. A lesson from that is also a requirement for immediate access to complete information and the full-text of documents. Metadata is nice to have, but access to actual documents is becoming a must. 4. I want it my way! We live in a culture of customers who want everything customized to their taste and to their demands. The 'My INIS' feature added to the INIS Collection Search, and a highly customized ICS interface offer such possibilities, not only regarding the language, but also regarding personalized functionality. 5. Stop hiding and become visible! The age of high dynamics and floods of information requires dynamic staff who are able to promote their work and their achievements, and to listen and to learn at every opportunity. Attending conferences, meetings and other gatherings offers visibility but it requires thoughtful preparation and giving presentations and lectures, writing articles, and preparing posters. We need active participation. 6. Aggregate or evaporate! Standalone databases or repositories are necessary but they need to be aggregated in order to provide easier access and better search results. ICS has managed to incorporate the INIS and Library databases, the meetings on nuclear energy database, and the NUCLEUS catalogue (soon to be introduced) into a single search user interface. Due to multiple information resources available at various locations, customers require a single access point that allows them to search all locations with a single query. 7. Being social is no longer an option. Social media channels are becoming a dominant means of influencing and keeping in contact with customers. Besides marketing, social media should be used as a means to connect with customers and obtain feedback on information services and products. Our @INISsecretariat Twitter account is slowly gaining ground and has a number of followers, but more needs to done in order to reach the full potential of this powerful tool. Articles in this issue of the Nuclear Information and Knowledge Newsletter deal directly or indirectly with some of the above mentioned lessons learned by the Nuclear Information Section in 2013