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[en] An organization planning a proposal for a build-own-operate business model needs to address expanded licensee responsibilities under this model, associated regulatory impacts and how this affects their role as an 'intelligent customer'. This is particularly important for cases where builder-owner-operators plan to manufacture factory-fuelled designs and ship them to a site for installation and operation. The primary responsibility for safe conduct of licensed activities rests with the licensee. A build-own-operate model expands the scope of licensed activities to include design, manufacturing, transport, construction, and operation. The licensee must be able to demonstrate they are qualified to conduct all licensed activities including sufficient competent resources within the licensee's organization to oversee('Intelligent Customer') any work it commissions externally and the subsequent flow down through of the supply chain. This paper examines aspects that organizations need to assess the suitability of approaches that it may take to maintain in-house expertise for the control and oversight of licensed activities at all times. It considers the approach to identification of: core capabilities the licensee would need to understand its safety case under a build-own-operate model to manage licensed activities in accordance with requirements under the Nuclear Safety and Control Acta licensee's 'intelligent customer' capabilities in particular around understanding, specifying, overseeing and accepting work undertaken on its behalf by contractors. While this paper is focused on small modular reactors, being an intelligent customer applies to large commercial or research reactors equally; the size of reactor is immaterial.