Implementing knowledge management in BNFL - A case study

This paper describes the work that has been done within BNFL Environmental Services over the past 18 months to develop and implement a Knowledge Management framework within the business. The paper provides an overview of the approach used, lessons learnt and achievements to date. The conclusion is that the approach has delivered a framework that is scaleable and repeatable in alignment with the business strategy and that the required change in behaviour has started. The BNFL Environmental Services KM Team is now focussing its efforts on revising the framework for application in the new British Nuclear Group Project Services business. The short term goals are to embed Knowledge Management in business processes and to facilitate the creation of dynamic communities that will support the formation of the new business. (author)